Lockly Visage Zeno Series Smart Lock, Facial Recognition & Fingerprint Keyless Entry Door Lock, Built-in Wi-Fi Deadbolt with Apple Home Key, PIN Genie Keypad, App Remote Control, Easy Installation

Update: After two weeks of technical support with Lockly, we were able to resolve the issue. Base level of support was still pretty confused about KB articles but once I got to the engineering team, things started moving in the right direction. I still don't know what the issue was completely. They said they changed things on the backend but it didn't work (or at least immediately). From my perspective, once I got the latest Lockly update, the locks started working really smoothly. All features are now accessible. I'm changing my original rating from 3 to a 5 star review because with access to all of the features, things are incredibly smooth and the engineering team at Lockly were persistent and fast, all things considered.-------------------------------------So there were good and bad things about the lock. Note that I got 3 for my house and not the largest house. I've always had strong WiFi signal to the edge of my property.Pros:- Feature rich. The unlocking options from fingerprint scanning to facial recognition to the Apple Home Key were awesome. It's cool being able to walk up to my door and the facial recognition will immediately unlock the door by the time you reach for the handle.- PIN Genie Keypad. Some people don't like it but I personally do. I like that it basically scrambles the number so you're never pressing the same buttons. Although not the most intuitive, it's a valuable security feature.- Physical Key. A physical key was important to me. Some locks uses a proprietary key or it's unclear that you could rekey it. Lockly uses a Schlage style lock so you can rekey it to any Schlage lock. We got all of our locks keyed alike at a local locksmith pretty quickly.- Installation was a breeze. I got all 3 physically installed in about 30 minutes. It was straightforward and only requires a flathead and a phillips screwdriver.Cons:- WiFi connectivity is unstable. This is the crux of my issues with the Visage Zeno. Setting up all 3 were fine but out of the 3 I've installed, 1 only holds a connection and that's only semi reliable. The other 2 can't hold a connection with WiFi at all. I've tried changing my network around to be only 2.4Ghz, and tried different access points (Netgear Orbi, Netgear Nighthawk, Linksys, and Ubiquiti) with different configurations and it never worked. Since certain features like the air transfer feature (the feature where you can copy credentials for a family member) rely on the WiFi connection, it makes this value proposition useless. This is important because Air Transfer is the only way you can duplicate access codes or else the system won't let you do duplicate access codes even if it's for the same person since the app sees every individual profile as a unique user.- Lockly help guides are lacking. It seems like the Visage Zeno is too new and none of the help guides were geared towards this model. It felt like I was trying to translate the KB articles rather than being led towards the right direction.- Support was lackluster. I appreciate them trying to help but I had to call back several times before getting to someone. If you're put on hold for too long, they'll point you towards a voicemail but not call back. Once I started talking to someone, they were clearly running through their KB articles. For instance, they were telling me to hit the reset pin at the bottom with a paper clip but the reset button on the Visage Zeno was moved from the bottom to next to the battery. So far, support hasn't been able to solve my problem.Verdict:We decided to keep the lock because the facial recognition and other access features since we won't have too many guests. It's just that we lost anything that comes with WiFi so guest codes, adding family members (easily - we had to setup my significant other manually on each lock), remote unlock/lock, changing auto-lock settings, Air Transfer, etc. If you don't care about some of the WiFi features and you're okay manually setting people up at each lock, then it's worth it because of the amount of access features. Without the WiFi, I don't think it's worth the $350, especially if you have a lot of guests.

Well, so far I am very happy with this product. I wanted to add an electronic lock to our garage door. We have a detached garage. While I always carry my keys, my wife does not carry hers. This makes going out to get something from the garage refrigerator a pain. Plus, I wanted to add an electronic lock to the house back door as well.I did a lot of research and talked to people who had some of the different electronic locks in our neighborhood. Some of the features I really wanted were:- Long battery life (many locks need to have their batteries replaced every month or so)- A touch pad or screen that would not develop a wear pattern.- Ability to easily change the code and have a "guest" code we could give someone when we travel- Logging would be nice but not a deal breaker- Ability to remotely check the door statusAs I did my research I came across the Lockly brand. It seemed almost too good to be true. It had all that I was looking for plus facial recognition and fingerprint recognition. I was skeptical to say the least. The only thing is, this lock is about the most expensive one around so that was maybe an indicator it was going to be better than the others. The facial recognition is a great feature as I can walk up to the garage door with gloves on and/or dirty hands and the door unlocks. One has to be a bit careful where you stand but you learn that quickly.I purchased one to try it out. The photos show what the lock looks and how it fit on the door. The installation, including programming took about two hours. Doing a second one would go faster. Lockly supplies lots of parts for different applications such as thicker than normal doors as well as some spare parts. I was lucky, I did not have to modify my door at all. However, if I was putting this on a new door, all the templates for cutting the hole and placing the latch were included. It was great they included everything needed, including the longer screws, etc.One added benefit, the unit used a replaceable rechargeable battery pack. Lockly says the battery should last 6 to 9 months. We will see on that but the good news is, you can have the second battery all recharged and ready to go. Then just switch the batteries in a matter of 10 seconds or less. Also, the app works well and I integrated it into Google Home. So far, I am very happy. If that changes, I will update this recommendation.